Testimonials"For the first time in three years we had a rainstorm and the house is bone dry! Please tell Russ he as a great company-the result of having great people, good training, and tested procedures. It took me long time to find a company, and I'm glad I kept looking until I did. I hope your company continues to demonstrate the "old world" values you spoke of when we first met. They set you apart from others and should make you all proud!"Jeffrey Whittle – Bryn Mawr, PA
William Marvin – Elkins Park, PA
My highest recommendations go forth for the Russell Roofing team." Janet Burgess, CAM – CSK Management – Devon, PA
I don't think we could have chosen a better contractor for the job. You certainly delivered on what you told us you would do. We are so proud of the way our new roof and interior look. You have done an outstanding job and if there ever comes a time you need someone to speak out for your company you have my number. In Christ's love," Jim Dabney, Board of Trustees, Covenant Central Presbyterian Church – Williamsport, PA
Ross D. Goldberg and Rorie Lee - Philadelphia, PA
Drew Tucker - Ardmore, PA
Emanuel Rider, R.A.- Philadelphia, PA
Janis B. Vacca
Joan McCabe Myers, Executive Director of the Mary J. Drexel Home - Bala Cynwyd, PA
Bill and Linda Gustafson - Wyncote, PA
Mr. & Mrs. Harvey T. Steiner - Jenkintown, PA
As the work commenced, the expertise of the Russell artisans was obvious to all, and there role in the project was expanded by the general contractor. Eventually, this excellent crew was called upon to provide carefully crafted copper soffits louvers, flashings and moldings." Scott L. Strohm, Pastor - Rutledge, PA
Rev. Samuel R. Spencer Montgomery, SR., Pastor Trustee Willis Erwin, Chairman of the Building Fund – Philadelphia, PA
Carey V. Rowan - Philadelphia, PA
Dan Hoffman – Philadelphia, PA
William E. Dewart, Ph.D.
Our experience with your company was superb from the first meeting with Sandy Pickard, who spent three hours on a Saturday afternoon, explaining the various options we had in restoring our roof and replacing our box gutters with hanging gutters. Of primary importance to us was that Russell Roofing was able to provide us with their own carpenters to complete the necessary comprehensive wood working services which were required prior to applying the new asphalt shingles and “Old World” copper gutter system. It was obvious to us that Sandy had many years in the roofing field to help us make the correct decisions to achieve a superb result. A particular highlight in our experience with Russell Roofing was the roofing crew of Paul and his co-workers. Now there is a group that works together like a well-oiled machine, or better still, a symphony orchestra! Each individual worked in close coordination with his co-workers, completing each day’s job with seamless efficiency. We saw this crew constantly working very had and taking obvious pride in their workmanship. In conclusion, we are extremely satisfied with our new roof and “Old World” copper gutter system. Your company enjoys an exceptional reputation and our experience has exceeded our expectations.” James A. Tatoian, Jr., D.D.S. – Haverford, PA
I had some gutter problems for which I needed advice and subsequent service. I had asked several contractors to come out but decided to go with you because you had done the roof and I trusted your judgment with respect to the drainage issues. It turns out that Rick made the necessary corrections to the gutters and drains on the spot, and cleaned out the gutters at the same time as a customer courtesy. For him, it apparently was not a very difficult job. He was done in less than an hour and left me some good advice. I appreciate not only what Rick did, but how de did it – professionally and expediently. I really hadn’t expected to have the work done today but it is nowcompleted. He was genuinely concerned about the issues I had and acted accordingly. He is a good spokesman for your business and he left a very satisfied customer here. I appreciate this courtesy Russell Roofing has extended, especially since, having come off some serious surgery, I can’t do many of the routine maintenance things I used to do. I should add that my total experience with Russell has been nothing less than excellent and I would recommend you without reservation.” Harry Goldbacher – North Wales, PA
Linda A. Lodise – Philadelphia, PA
Ron Hall was the supervisor on our job. He has listened to our concerns and worked to find the right answers to our problems. He was prompt in keeping his appointments for the estimate and in getting the contract to us. He followed the work, calling us frequently to keep us updated on progress. He was pleasant, courteous, and accommodating. We could not have asked for a better manager. We are very pleased with every aspect of the Russell Roofing job on our house and garage. Russell is know for fine roof and gutter repairs and we were satisfied to wait the few weeks it took for them to get to us. The fine workmanship and professionalism are worth it. Thank you. Russell Roofing is first on our list for roof and gutter repairs.” Mr. & Mrs. Michael Heinsdorf – Philadelphia, PA These options presented by Ron have further enhanced my high option of the quality of work done by Russell Roofing. The work was successfully completed, on time, with minimal requirements for my presence.” Penny (Margery) C. Robertson – Wyndmoor, PA
Several years ago we had work done by your company and today, as a follow-up, Ron Hall did an assessment of our roof. Ron arrived with a warm greeting and printed information about your company. After examining the roof, he thoroughly reviewed the pictures and explained the roof status. Although we are not in need of immediate roof replacement, he made me aware of the near future likelihood. His explanations were very helpful. I was very impressed with Ron’s integrity, knowledge, and courtesy. I think Ron is one of the most professional contractors I’ve ever encountered. He is an asset to Russell Roofing and I will be referring to your company.” Mary Beth Cohen – Abington, PA
Chris Pisarcik – Blue Bell, PA
Before the men could even begin, they were confronted with years and years of patch repairs. In one area, they had the task of removing seven roofs. The weather can be very unpredictable at this time of years so clear skies are important in the roofing business. Your men took complete advantage of those good days by arriving early in the morning - by 7:00 a.m.- and continuing until quitting time at 4:00. They worked steadily, stopped briefly for lunch and no one ever witnessed their slacking off. Sometimes in business relations there are people you must deal with who you could care less if you ever saw them again. But your employees who we have come in contact with, Sal, your project manager, and your roofers, Jim, Mark, Michael and Bill, are people you feel you would like to know for the rest of your life. They is no doubt their sincere goal is to gain a satisfied customer. Thank you, Russell Roofing, for making it possible for me to exhale when it rains for being able to say ‘no more buckets!’” Richard T. Stonewall, Sr., Pastor – Maranatha Evangelistic Temple Church, Coatesville, PA
But my overall good experience with your company began with your customer relations department. I called your office on a Saturday and with the office being closed I got your answering machine that instructs callers to leave a message and you’ll get back to them. The next Monday I got a return call and we made the appointment for Mr. DePrisco to take a look at my roof. I was so happy to have someone call me back because this was a process I had gone through for the past year, but for reasons unknown to me, was unable to get end results – a new roof! I called companies I had been referred to, companies from the yellow pages and companies I saw working in the neighborhoods. I would set appointments and the people never showed. I would leave messages and get no response. I even accepted one company’s proposal, set a date for them to do the work, and they never came! I did get a few estimates and they were lower than your company’s. But I’m completely satisfied with everything Russell Roofing has delivered. Your customer relations staff was always courteous and helpful. Once you make your selection from the telephone menu you get a prompt response from an actual person. My neighbor was so impressed by your workers and the timeliness in which they did their job that she said she would be contacting your company for work that she needs done. And I just can’t say enough about Mr. DePrisco. During our initial meeting, he took his time explaining, in terms I could understand, what needed to be done and why. I could count on him being there whenever we set a time to meet. The flashing on my chimney was completely gone and he showed me the pictures he’d taken. This critical information was never brought to my attention or mentioned in the other estimates. Faced with this unforeseen problem he helped me find someone who could repair the chimney. Mr. DePrisco is an invaluable asset to your company. I suppose I would still be getting frustrated in trying to locate a roofer if I had not contacted Home Depot. The gentleman who came to give me an estimated explained they could not give me a roof because my house does not have a firewall. He gave me the names of two companies that do that kind of work and Russell Roofing was one of them. I thank the Lord for what turned out to be one of the best referrals I’ve ever gotten. Cordelia B. Taylor – West Chester, PA
We found the their organization well organized to do a major job like ours, they have the personnel to do the work properly, they are very professional, timely and they kept their schedule as promised (weather permitting). They covered the bushes and the lawn clear while they were at work. We found their project manager, Mr. Sal DePrisco to be extremely helpful and very efficient and he always completed what was promised on the contract on time. Based on our satisfaction of their work, we have no hesitation to recommend Russell Roofing to anyone who requires their services.” Perry S. Venkatesan – Princeton, N.J.
We used your company 12 years ago for our kitchen roof and were happy to call you again. We will also be very happy to refer your company to any of our friends or family who may need your service.” Sandra Radaszewski – Conshohocken, PA
Two other points are worth noting. Supervisor Dick Ehnts and Foreman Mike DeWitt did an excellent job keeping us informed about the progress of the job, new developments and change orders, and other things we might want to know about the building. I look forward to working with both of them again. Finally, Mike DeWitt took our concerns about fire safety seriously, and quickly made us confident he would take every stop possible to protect our building and its place on the national Historic Register. Please share these kudos with each of the people I’ve mentioned, and with anyone else who will bring them fame and glory.” Phillip Seitz, Curator of History, Cliveden of the National Trust – Philadelphia, PA
My sincere thanks are extended to all the roofers who worked on our renovation project and patiently accepted my input and changes as the work progressed. The attention to detail and manner in which work was done took this job from a roofing project to a work of art. Further, I am so impressed by the sensitivity and respect shown to our staff who work here and the patients who live their final days at Keystone Hospice. I am still in awe how our beloved old mansion absolutely shines in the sunlight. The new roof and extensive rebuilding of the wood and copper trim has once again made our House the show place I am sure it was when it was first building 18967. Jeff, you have a great group of guys and I am pleased to recommend your company and employees to other homeowners planning a renovation of a historic building.” Gail A. Inderwies, RN, BSN, MBA, CHPNA, President and Executive Director, Keystone Hospice – Wyndmoor, PA
S.. Jeannemarie Jordan, SSJ Office Manager-Aramark Corp., Mount Saint Joseph Convent – Philadelphia, PA
The Russell Roofing technicians who evaluated and repaired our roofs were always courteous, timely, and maintained the cleanliness and integrity of our properties. They also worked efficiently, effectively and were very thoughtful in how they approached the respective jobs to insure their success. Please know how much we appreciate the expertise and professionalism that Russell Roofing provides.” Maria Pappas – King of Prussia, PA
As they will tell you, this was a job where every step turned up a new unforeseen problem. It took flexibility, patience, and skill to make a good job of this, and it didn’t hurt to have a well-organized company behind them. The results look really nice and solid. Quite a transformation! My wife commented more than once that the crew seemed genuinely to enjoy working together. In my experience, this is another strong sign of a well-run company.” John Ewing – Philadelphia, PA
Chip Staddon – Philadelphia, PA
So we accepted the highest bid. Dick Enhts arrived and proved to be as impressive as Vince. He directed the setup of dumpsters and material efficiently. I was impressed that you used five ply (rather than the typical three ply) plywood sheathing. As the job progressed, Dick communicated well and was responsive to our needs and concerns. Mindy and his crew displayed a superhuman work ethic, moving much faster than we expected while doing an excellent job, and we really appreciate the beautiful job they did on the copper flashing work. Rich Bennett and his crew met our high expectations for the copper gutter and downspout work admirably. Their skill and attention to detail are remarkable. As they proceeded with the work my wife and I felt that they weren’t really installing gutters-they were installing jewelry on our house. I owned a custom furniture business for over a decade and taught woodworking to sculptors and architects at the Graduate School of Fine Art at the University of Pennsylvania during that period. My students often asked about craftsmanship, and I always told them that attention to detail is the soul of craftsmanship. My wife and I offer our thanks, compliments and appreciation to all the Russell Roofing craftsmen who have made our house a showplace. The work was expensive. And worth every penny.” John & Alexandra Basinski – Jenkintown, PA
We have a house with a lot of roof, and Jeff Biel has advised us through some difficult projects here with success. We admire and respect his style and abilities. We just wanted you to know that we think your company is tops. Karen W. Fox – Blue Bell, PA
This area of our roof had been plagued by a troublesome and hard-to-find leak for the 7 or so years that we’ve owned our home. My former roofer tried again and again to find and fix the leak. We’d think the problem was fixed, only to have it recur in the next heavy rain. (This explains why I’ve taken so long to write. I needed to wait for several heavy rains.) Well, you men solved the problem. From start to finish, Dave Mitchell, Frank Dietz, and their team performed their work as true craftsmen and professionals. From the moment I called Russell Roofing and got a live person on the other end and was actually to make an appointment for an estimate, I knew I had chosen the right company. The work was performed earlier than promised, and it was executed with extraordinary care, precision, and customer service. When I had a questions about some moisture from a previous rain (before the work was done), your men went the extra mile to help assure us that the problem was solved, and they even went so far as to remove some damp insulation fro us when I wasn’t home. Russell Roofing has quite literally been the answer to my prayers. Now when I hear a forecast of rain, I can be confident that my roof has finally – after all these years and countless unsuccessful repairs by my former roofer – been redone properly. Thank you so much for running the king of company that you do. And special thanks to Frank and Dave, who provided such outstanding workmanship and customer care! You’ve earned a customer for years to come.” Lee Henderson – Elkins Park, PA
Patricia A. Bacon – Glenside, PA
The installation of siding also required repairing damaged and rotted sheathing and lumber below old window and capping newly installed vinyl windows which had not been properly capped by another company. Dick Ehnts, the supervisor on the installation, was extraordinary in the planning and skill required by the job, particularly the repair of the rotted portions of the addition. The crew itself was courteous, efficient, worked well together and complete the job quickly and effectively and did an excellent clean up. The flat roof crew also performed in a similar fashion. The pre-installation diagnosis of our prior leaking and drainage problems and the careful planning by engineers resulted in an installation designed that was executed very well by the installers. We’ve been assured that future leaks in the new roof will be repaired without question by Russell Roofing. I am not an expert in these matters but would be hard to imagine any other roofing or construction company doing our job as well and efficiently. From beginning to end, we were very impressed by Russell Roofing personnel, materials and work.” Theodore W. Loder – Philadelphia, PA
I have to say that this is (as I write this, the flat roof crew has started ripping up a portion of the solarium roof) the biggest (certainly the costliest) home project with which I have been involved. There is a significant level of anxiety associated with the decision to go ahead with the project and over the choice of company to carry out the project. I am happy to report that, as the project progressed, that anxiety was quickly relieved as I interacted with, and saw the results of, our crew(s). Mike, Bill, Louis and Caesar displayed the highest level of professionalism of any roofing crew with which I have dealt. Their willingness, on a daily basis, to discuss the details of the work, to express their own concerns about necessary repairs, their positive attitude in listening to my concerns (and promptly addressing them), their no-nonsense attitude toward doing the work and, in general, the attention to detail which produced thorough, complete, high-quality results served to build a considerable level of comfort in my choice. Plus, they are all nice guys. Presuming that attitude and ethic flows from the top, I must also include Steve Steinberg, as the project supervisor, as one of those responsible for the fine outcome of this part of the project. By logical extension, the administrative members of your company should also share credit. The flat-roof phase of the project is just starting, but based on recent experience and after talking with Paul, Jeff, Erie and again Louis (he really likes this house), I believe the results will be of a similar quality as the previous slate and copper work. Mark Possoff – Merion, PA
|
